Our network is global and you can access providers worldwide. As our provider network continue to grow, not all providers currently figure in the provider finder within MyHealth. To facilitate access to care within regions we have put together a list of providers accessible by IOM members per region.
Support for IOM Members
Welcome to Allianz !
We're here to help you and your family, providing expert advice, information and assistance, wherever you are in the world.
Your services
Accessing care
Our network is global and you can access providers worldwide. As our provider network continue to grow, not all providers currently figure in the provider finder within MyHealth. To facilitate access to care within regions we have put together a list of providers accessible by IOM members per region.
Seeking treatment?
In order to provide you with the best care possible we have joined forces with local partners in some countries. Therefore, if you live in any of these countries you will have access to a second card from our local partner (your primary card will always be the Allianz Card).
When contacting our local partner, please inform them you are an Allianz Care member (not IOM) as they will check that you are registered with Allianz.
Choose your country below and find out more.
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Egypt
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Jordan
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Iraq
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Lebanon
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Pakistan
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Philippines
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Switzerland
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United States
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Yemen
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Rest of the world
LOCAL PARTNER : NEXTCARE
Membership cards:
You will get access to two membership cards: one issued by Nextcare, the other one from Allianz Care available within MyHealth digital services. Here's how to use them:
- Nextcare card: You will need the Nextcare card to access medical care in country. Please ensure that you take it with you every time that you need to see a doctor or require medical care. You will need to show it before treatments or consultations so your doctor or medical provider can verify that you are covered. Also, if your doctor or medical provider is part of the local Nextcare network, the card will enable them to liaise directly with Nextcare for the payment of your medical invoice.
- Allianz card : Your second membership card is issued by Allianz and you can access it within MyHealth digital services. You will need the Allianz membership card when requiring treatment outside of the country. Please show your Allianz card to your medical provider as they will not recognise the Nextcare card.
Nextcare provider finder: https://www.nextcarehealth.com/healthcare-network/
Contact us:
- Treatment in-country : For queries on your local network, on card acceptance by a medical provider, or on admissions and treatments call +20224632306, or Hotline 19154, email: CS.EG@nextcarehealth.com
- Treatment outside of the country: For queries or claims related to treatment outside of your medical network, or any costs related to dental treatment, dental prostheses/implants, orthodontic treatment, prescribed orthopaedic devices in general, prescribed rental or purchase of a CPAP appliance (and associated equipment e.g. masks, filters), optical and in-patient cure call + 353 1 629 7199 or email: iom.helpline@allianz.com
LOCAL PARTNER : NATHEALTH
Membership cards:
You will get access to two membership cards: one issued by Nathealth, the other one from Allianz Care available within MyHealth digital services. Here's how to use them:
- Nathealth card: To access your local network, a physical card will be sent to the HR team at your local IOM office, who will provide you with this card. Please contact your local HR office if you have not received this card within 4 weeks of your policy being setup. You will need the NatHealth card to access medical care in Jordan. Please ensure that you take it with you every time that you need to see a doctor or require medical care. You will need to show it before treatments or consultations so your doctor or medical provider can verify that you are covered. Also, if your doctor or medical provider is part of the local NatHealth network, the card will enable them to liaise directly with NatHealth for the payment of your medical invoice.
- Allianz card : Your second membership card is issued by Allianz and you can access it within MyHealth digital services. You will need the Allianz membership card when requiring treatment outside of the country. Please show your Allianz card to your medical provider as they will not recognise the Nathealth card.
Contact us:
- Treatment in-country : For queries on your local network, on card acceptance by a medical provider, or on admissions and treatments call +962 6 55 11 010 , or email: azchelpline@nextcarehealth.com
- Treatment outside of the country: For queries or claims related to treatment outside of your medical network, or any costs related to dental treatment, dental prostheses/implants, orthodontic treatment, prescribed orthopaedic devices in general, prescribed rental or purchase of a CPAP appliance (and associated equipment e.g. masks, filters), optical and in-patient cure call + 353 1 629 7199 or email: iom.helpline@allianz.com
LOCAL PARTNER : NEXTCARE
Membership cards:
You will get access to two membership cards: one issued by Nextcare, the other one from Allianz Care available within MyHealth digital services. Here's how to use them:
- Nextcare card: You will need the Nextcare card to access medical care in country. Please ensure that you take it with you every time that you need to see a doctor or require medical care. You will need to show it before treatments or consultations so your doctor or medical provider can verify that you are covered. Also, if your doctor or medical provider is part of the local Nextcare network, the card will enable them to liaise directly with Nextcare for the payment of your medical invoice.
- Allianz card : Your second membership card is issued by Allianz and you can access it within MyHealth digital services. You will need the Allianz membership card when requiring treatment outside of the country. Please show your Allianz card to your medical provider as they will not recognise the Nextcare card.
Nextcare provider finder : https://www.nextcarehealth.com/healthcare-network/
Contact us:
- Treatment in country: For queries on your local network, on card acceptance by a medical provider, or on admissions and treatments call: +9647503914817, email: NC_claims_lb@nextcarehealth.com
- Treatment outside of the country: For queries or claims related to treatment outside of your medical network, or any costs related to dental treatment, dental prostheses/implants, orthodontic treatment, prescribed orthopaedic devices in general, prescribed rental or purchase of a CPAP appliance (and associated equipment e.g. masks, filters), optical and in-patient cure call + 353 1 629 7199 or email: iom.helpline@allianz.com
LOCAL PARTNER : NEXTCARE
Membership cards:
You will get access to two membership cards: one issued by Nextcare, the other one from Allianz Care available within MyHealth digital services. Here's how to use them:
- Nextcare card: You will need the Nextcare card to access medical care in country. Please ensure that you take it with you every time that you need to see a doctor or require medical care. You will need to show it before treatments or consultations so your doctor or medical provider can verify that you are covered. Also, if your doctor or medical provider is part of the local Nextcare network, the card will enable them to liaise directly with Nextcare for the payment of your medical invoice.
- Allianz card : Your second membership card is issued by Allianz and you can access it within MyHealth digital services. You will need the Allianz membership card when requiring treatment outside of the country. Please show your Allianz card to your medical provider as they will not recognise the Nextcare card.
Nextcare provider finder: https://www.nextcarehealth.com/healthcare-network/
Contact us:
- Treatment in-country : For queries on your local network, on card acceptance by a medical provider, or on admissions and treatments call +961 3 293299 ou +961 150 4000 , email: Reimbursement_LEB@nextcarehealth.com
- Treatment outside of the country: For queries or claims related to treatment outside of your medical network, or any costs related to dental treatment, dental prostheses/implants, orthodontic treatment, prescribed orthopaedic devices in general, prescribed rental or purchase of a CPAP appliance (and associated equipment e.g. masks, filters), optical and in-patient cure call + 353 1 629 7199 or email: iom.helpline@allianz.com
LOCAL PARTNER : CRESCENT CARE
Membership cards:
You will get access to two membership cards: one issued by Crescent Care, the other one from Allianz Care available within MyHealth digital services. Here's how to use them:
- Crescent Care card: To access your local network, a physical card will be sent to the HR team at your local IOM office, who will provide you with this card. Please contact your local HR office if you have not received this card within 4 weeks of your policy being setup. You will need the Crescent Care card to access medical care in Pakistan. Please ensure that you take it with you every time that you need to see a doctor or require medical care. You will need to show it before treatments or consultations so your doctor or medical provider can verify that you are covered. Also, if your doctor or medical provider is part of the local Crescent Care network, the card will enable them to liaise directly with Crescent Care for the payment of your medical invoice.
- Allianz card : Your second membership card is issued by Allianz and you can access it within MyHealth digital services. You will need the Allianz membership card when requiring treatment outside of the country. Please show your Allianz card to your medical provider as they will not recognise the Crescent Care card.
Contact us:
- Treatment in-country : For queries on your local network, on card acceptance by a medical provider, or on admissions and treatments call : +92 311 1122273, email: hello@crescentcare.pk
- Treatment outside of the country: For queries or claims related to treatment outside of your medical network, or any costs related to dental treatment, dental prostheses/implants, orthodontic treatment, prescribed orthopaedic devices in general, prescribed rental or purchase of a CPAP appliance (and associated equipment e.g. masks, filters), optical and in-patient cure call + 353 1 629 7199 or email: iom.helpline@allianz.com
LOCAL PARTNER : AVEGA
Membership cards:
You will get access to two membership cards: one issued by Avega, the other one from Allianz Care available within MyHealth digital services. Here's how to use them:
- Avega card: You will need this card to access medical care in country. Please ensure that you take it with you every time that you need to see a doctor or require medical care. You will need to show it before treatments or consultations so your doctor or medical provider can verify that you are covered. Also, if your doctor or medical provider is part of the local Avega network, the card will enable them to liaise directly with Avega for the payment of your medical invoice.
- Allianz card : Your second membership card is issued by Allianz and you can access it within MyHealth digital services. You will need the Allianz membership card when requiring treatment outside of the country. Please show your Allianz card to your medical provider as they will not recognise the Avega card.
Contact us:
- Treatment in-country : For queries on your local network, on card acceptance by a medical provider, or on admissions and treatments call +63 02 87732041, email: css.info@intellicare.com.ph
- Treatment outside of the country: For queries or claims related to treatment outside of your medical network, or any costs related to dental treatment, dental prostheses/implants, orthodontic treatment, prescribed orthopaedic devices in general, prescribed rental or purchase of a CPAP appliance (and associated equipment e.g. masks, filters), optical and in-patient cure call + 353 1 629 7199 or email: iom.helpline@allianz.com
Accessing care
In Switzerland Allianz Care has partnered with UNIQA due to its long-standing connections with International Organizations and the agreements they have with medical providers in Geneva/Vaud area.
As an IOM insured member who needs to be hospitalized, you benefit from these agreements. This means that the hospitals will accept the Guarantee of Payment from UNIQA entitling IOM staff/former staff and their dependents to be taken care of without any cash deposit, and on a direct billing basis to UNIQA.
Here's the process to seek treatment in Switzerland :
- For In Patient and Day Cases in Switzerland: contact the Allianz Care Helpline.
- For any planned in-patient and day-care treatment: contact the Allianz Care Helpline at iom.helpline@e.allianz.com or the Medical Team at medical.services@e.allianz.com at least 5 days prior to your treatment and follow the Treatment Guarantee process. This will allows us sufficient time to review the procedure and place the authorisation through UNIQA for your upcoming treatment.
- For emergency in-patient and day-care treatment: go to the closest medical centre to treat your emergency and call the Allianz Care Helpline ( within 48hrs of the emergency). You can show the Allianz Care card when you reach the hospital. The hospital will then contact us to issue the authorisation through UNIQA and arrange direct billing for your treatment.
- For Out Patient medical care in Switzerland (except at Centre Hospitalier Universitaire Vaudois - CHUV): pay the costs directly to your medical provider and submit the claim for reimbursement with Allianz Care.
Special arrangement CHUV (Centre Universitaire Vaudois)
- For Out Patient medical care at CHUV: show your Allianz Care card to the provider to avail of direct billing. Allianz Care will pay the provider in full and contact you to recover the patient portion, either through refund by bank transfer or by from future claims.
Points of contact - Allianz Care Helpline
For queries related to benefits, access to treatment, claims related to treatment outside of your medical network, any costs related to dental treatment, dental prostheses/implants, orthodontic treatment, prescribed orthopaedic devices in general, prescribed rental or purchase of a CPAP appliance (and associated equipment e.g. masks, filters), optical or in-patient care, contact:
- Phone: + 353 1 629 7199
- Email: IOM.helpline@e.allianz.com
- Free call via voice over web : on your member support hub's contact section, click on the 'Call for support' button and accept the pop up to allow the application to connect to your microphone and device to allow you to place the call.
Membership cards:
You will get access to two membership cards: one issued by UNIQA , the other one from Allianz Care available within MyHealth digital services. Here's how to use them:
- UNIQA card:
- Allianz card :
You will need the UNIQA card to access medical care in Switzerland (In Patient & Day case only).
Out patient claims in Switzerland are reimbursable on a pay and claim basis through Allianz Care
You can access it via myUNIQA members’ digital services. You can download myUNIQA app in the App Store or Google Play , or go to the web portal www.myuniqa.ch . If it’s the first time accessing the card, Click on ‘Create an Account’. Otherwise click ‘Log in’.Enter the Allianz policy number and your date of birth.
UNIQA cards for all family members will be available for view. Simply click on each family members’ name to view their card. UNIQA contact details are on the back of the card, click on the card face and it will flip around.
Please ensure that you have access to your card every time that you need to see a doctor or require medical care. You will need to show it before treatments or consultations so your doctor or medical provider can verify that you are covered.
Also, if your doctor or medical provider is part of the local UNIQA network, the card will enable them to liaise directly with UNIQA for the payment of your medical invoice.
Your second membership card is issued by Allianz and you can access it within MyHealth digital services.
You will need the Allianz membership card when requiring treatment outside of Switzerland.
Please show your Allianz card to your medical provider outside of Switzerlandas they will not recognise the UNIQA card.
Please note out-patient claims in Switzerland are reimbursable on a pay and claim basis through Allianz Care.
LOCAL PARTNER: AETNA
Membership card:
You will get access to a dual branded membership card with Allianz Care and Aetna logo. This will give you access to both provider networks according to your insurance policy terms and condition and benefit limits applicable to you.
You can also choose a provider outside of your network should you wish to do so.
Aetna provider finder : https://www.aetna.com/dsepublic/
Contact us:
- In-country treatment: For queries on your local network, on card acceptance by a medical provider, or on admissions and treatments 1-866-238-1399 (toll-free from the USA) or email IOM.helpline@e.allianz.com
- Treatment outside of the contry: For queries or claims related to treatment outside of your medical network, or any costs related to dental treatment, dental prostheses/implants, orthodontic treatment, prescribed orthopaedic devices in general, prescribed rental or purchase of a CPAP appliance (and associated equipment e.g. masks, filters), optical and in-patient cure call + 353 1 629 7199 or email: iom.helpline@allianz.com.
Information session for US residents: Watch the replay
LOCAL PARTNER : MIS YEMEN
Membership cards:
You will get access to two membership cards: one issued by MIS Yemen, the other one from Allianz Care available within MyHealth digital services. Here's how to use them:
- MIS Yemen card: To access your local network, a physical card will be sent to the HR team at your local IOM office, who will provide you with this card. Please contact your local HR office if you have not received this card within 4 weeks of your policy being setup.You will need the MIS Yemen card to access medical care in Yemen .Please ensure that you take it with you every time that you need to see a doctor or require medical care. You will need to show it before treatments or consultations so your doctor or medical provider can verify that you are covered. Also, if your doctor or medical provider is part of the local MIS Yemen network, the card will enable them to liaise directly with MIS Yemen for the payment of your medical invoice.
- Allianz card : Your second membership card is issued by Allianz and you can access it within MyHealth digital services. You will need the Allianz membership card when requiring treatment outside of the country. Please show your Allianz card to your medical provider as they will not recognise the MIS Yemen card.
Contact us:
- Treatment in-country : For queries on your local network, on card acceptance by a medical provider, or on admissions and treatments call +967 01 411118, email: info@imisyemen.com
- Treatment outside of the country: For queries or claims related to treatment outside of your medical network, or any costs related to dental treatment, dental prostheses/implants, orthodontic treatment, prescribed orthopaedic devices in general, prescribed rental or purchase of a CPAP appliance (and associated equipment e.g. masks, filters), optical and in-patient cure call + 353 1 629 7199 or email: iom.helpline@allianz.com
YOUR PROVIDER : ALLIANZ CARE
Membership card:
Your membership card is issued by Allianz and you can access it within MyHealth digital services. You will need the Allianz membership card when requiring treatment outside of the country. Please show your Allianz card to your medical provider as they will not recognise the MIS Yemen card.
Allianz Care Helpline:
For queries or claims related to emergencies, prior appprovals, or any costs related to dental treatment, dental prostheses/implants, orthodontic treatment, prescribed orthopaedic devices in general, prescribed rental or purchase of a CPAP appliance (and associated equipment e.g. masks, filters), optical, in-patient cure and any out-of-pocket expenses:
Health Services
included with your cover
You have access to range of services gathered in one convenient hub to help protect you and your family from preventable health risks. Log in to MyHealth digital services and go to the Health Assistant section to visit the Health & Wellness hub.
How to videos
Do you have a question?
Get answers to your questions quickly and easily with our handy FAQs.
In order to provide you with the best care possible we have joined forces with local partners in some countries. Therefore, if you live in any of the below countries you will receive a second card from our local partner (your primary card will always be the Allianz Care card):
Egypt, Jordan, Iraq, Lebanon, Pakistan, Philippines, Switzerland and Yemen
Note: any claims related to dental treatment, dental prosthesis and optical treatment should be submitted to Allianz Care directly.
Regardless of where you live, you can choose the medical provider that you prefer, even those not included in your local network. Nevertheless, your claim will only be reimbursed if the medical providers or service providers are licensed for providing care and legally registered to provide that specific type of care in the country where the treatment or care was given.
In this case, if you need help locating a provider in your area, you can use our International Healthcare Provider Finder available via our MyHealth Digital Services.
It will allow you to search for hospitals, clinics, doctors and specialists on a country by country basis, with the ability to narrow down the search to specific regions and cities. You can also search under Medical Practitioner categories e.g. Internal Medicine, as well as on Specialism e.g. General Surgery, Neurosurgery or Traumatology etc.
You are not restricted to using the providers listed in this directory: the medical providers are available in our directory for your convenience only and we do not recommend, endorse or sponsor them, nor their inclusion in our directory implies that we have any agreements in place with them.
If your area of cover includes the USA and you are seeking a medical provider there, we recommend that you contact our third party administrator that we have appointed to administers your policy in the USA. Our third party administrator can assist you with locating a medical provider close to you and scheduling an appointment. The contact details of our third party administrator can be found on the back of your Membership Card.
First, check that your plan covers the treatment you are seeking. Your Table of Benefits will confirm which benefits are available to you, however, you can always call our Helpline if you have any queries.
Normally planned in-patient treatments are subject to our Treatment Guarantee/Pre-authorization process for direct settlement of your medical bills. This process may be different depending on the insurance product available to you – for this reason, please check your Benefit Guide to confirm what process applies to your policy.
For example, if you are covered under one of our standard International Healthcare Plans, the process requires that you submit a Treatment Guarantee Form in advance of treatment by following the process below:
- Download a Treatment Guarantee Form (available here).
- Send the completed form to us at least five working days before treatment. Scan and email, fax or post (details on the form).
- We contact your medical provider directly to arrange settlement of your bills (where possible and where your costs are eligible for cover).
Please note that important terms and conditions are applicable to the medical claiming process. These terms and conditions may vary depending on the product available to you and on the type of insurance contract. We therefore advise you to check your Benefit Guide to confirm the claiming terms and conditions applicable to your policy with us.
You can access your Benefit Guide via MyHealth Digital Services. Simply login via browser or use the MyHealth app, click on “My Policy” and select the “Documents” tab.
For convenience, we summarise below the terms and conditions that normally apply to standard policies in terms of medical claims:
- You must submit all claims (via our MyHealth digital services) no later than six months after the end of the Insurance Year. If cover is cancelled during the Insurance Year, you should submit your claim no later than six months after the date that your cover ended. After this time we are not obliged to settle the claim
- You must submit a separate claim for each person claiming and for each medical condition being claimed for.
- When you send us copies of supporting documents (e.g. medical receipts), please make sure you keep the originals. We have the right to request original supporting documentation/receipts for auditing purposes up to 12 months after settling your claims.
We may also request proof of payment by you (e.g. bank or credit card statement) for medical bills you have paid. We advise that you keep copies of all correspondence with us as we cannot be held responsible for correspondence that fails to reach us for any reason outside of our control.
- Please specify the currency you wish to be paid in. On rare occasions, we may not be able to make a payment in that currency due to international banking regulations. If this happens, we will identify a suitable alternative currency. If we have to make a conversion from one currency to another, we will use the exchange rate that applied on the date the invoices were issued, or on the date that we pay your claim. Please note that we reserve the right to choose which currency exchange rate to apply.
The below currencies are not currently supported for payment. Invoices received in such currencies will be paid in the following alternative currencies:
Currency Information ERN - Eritrean Nafka This currency will be listed as an invoice currency option from June 2023. Reimbursement will only be done in USD. ZWL - Zimbabwean Dollar This currency will be listed as an invoice currency option from June 2023. Reimbursement will only be done in USD. SSP – South Sudanese Pound Reimbursement in SSP can only be done with Equity Bank Southern Sudan Limited and Co-Operative Bank of South Sudan. Payments to any other banks will only be done in USD. SZL – Swaziland Lilangeni (Eswatini) This currency payment is not available. Reimbursement can only be done in USD, EUR or CHF SLE - Sierra Leone New Leone This currency payment is not available. Reimbursement can only be done in USD, EUR or CHF ALL – Albanian Lek This currency payment is not available. Reimbursement can only be done in USD, EUR or CHF CVE – Cape Verde Escudo This currency payment is not available. Reimbursement can only be done in USD, EUR or CHF KMF – Comoros Franc This currency payment is not available. Reimbursement can only be done in USD, EUR or CHF LSL – Lesotho Loti This currency payment is not available. Reimbursement can only be done in USD, EUR or CHF MDL – Moldovan Leu This currency payment is not available. Reimbursement can only be done in USD, EUR or CHF MNT – Mongolia Tugrik This currency payment is not available. Reimbursement can only be done in USD, EUR or CHF MRU – Mauritania Ouguiya This currency payment is not available. Reimbursement can only be done in USD, EUR or CHF MVR – Maldives Rufiyaa This currency payment is not available. Reimbursement can only be done in USD, EUR or CHF NAD – Namibia Dollar This currency payment is not available. Reimbursement can only be done in USD, EUR or CHF SLL - Sierra Leone Old Leone This currency payment is not available. Reimbursement can only be done in USD, EUR or CHF SDG – Sudanese Pound This currency payment is not available. Reimbursement can only be done in USD, EUR or CHF XAF – CFA Franc Claim reimbursement in XAF can be paid in: Cameroon, Central African Republic, Chad, Republic of the Congo, Equatorial Guinea, Gabonese Republic. DJF – Djibouti Franc Claim reimbursement in DJF can be paid in Djibouti.
Please ensure you have the latest version of the MyHealth app to see the above options if/when available. - You can claim any applicable bank charges via the MyHealth app or portal. When submitting a new medical claim you can simply attach the proof of the bank charges previously incurred, fill all the required details and select ‘’None of the Above’’ as Treatment type.
- We will only reimburse (within the limit of your policy) eligible costs after considering any pre-approval requirements or co-payments outlined in the Table of Benefits.
- We will only reimburse charges that are reasonable and customary in accordance with standard and generally accepted medical procedures. If we consider a claim to be inappropriate, we reserve the right to decline your claim or reduce the amount we pay.
- If you have to pay a deposit in advance of any medical treatment, we will reimburse this cost only after treatment has taken place.
- You and your dependants agree to help us get all the information we need to process a claim. We have the right to access all medical records and to have direct discussions with the medical provider or the treating doctor. We may, at our own expense, request a medical examination by our doctors if we think it’s necessary. All information will be treated confidentially. We reserve the right to withhold benefits if you or your dependants do not support us in getting the information we need.
Starting with the 2019 tax year, you will not be penalized or fined for not having health insurance. Due to this change in federal tax policy, Allianz Care will not be sending 2019 IRS 1095-B tax forms to all members. However, you can request the form be sent to you as follows:
By telephone: 1 (857) 444-0638
By email: info.admin@allianzworldwidecare.com
By mail:
Allianz Care,
15 Joyce Way,
Parkwest Business Campus,
Nangor Road,
Dublin 12,
Ireland
If you are based in a country(*) where bank charges are high or where claims payments are restricted, we have put in place an alternative option. Your claim reimbursement will be paid via IOM who will then transfer the amount to you.
For this, please ensure to use the below bank details when you submitting your claims (1st time only) :
- Payment method: bank transfer
- Reimbursement currency: CHF – Swiss Franc
- Click on “Create New Bank Account Details”
- Bank country: Ireland
- Account Owner: AWCS IOM Claims CHF
- IBAN Code: IE97CITI99005117174703
- Swift Code: CITIIE2X
- Bank Name: Citibank Dublin, Ireland
(*)Those countries are: Afghanistan, Argentina, Belarus, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominica, El Salvador, Guatemala, Guyana, Honduras, Iran, Iraq, Kazakhstan, Mexico, Nicaragua, Panama, Russia, Ukraine
Your contacts for general enquiries and emergency assistance
Toll free or local
telephone numbers to reach us – free or low cost calling
We have a wide range of toll free or local phone number options on all continents. Find the one near you in the list below.
Call our dedicated Irish helpline
- non-collect calling
You can call your dedicated helpline by calling our international Irish number.
Leaving a group health scheme
We can help you continue your cover if you're leaving your company health scheme, with great options designed to make sure you and your family's healthcare needs are covered.
Certain services which may be included in your plan are provided by third party providers outside the Allianz group, such as the Expat Assistance Programme, Wysa, Travel Security Services, HealthSteps App, Second Medical Opinion and Tele-medicine services. If included in your plan, these services will show in your Table of Benefits. These services are made available to you subject to your acceptance of the terms and conditions of your policy and the terms and conditions of the third parties. These Services may be subject to geographical restrictions. The HealthSteps App does not provide medical or health advice and the wellness resources contained within Olive are for informational purposes only. The HealthSteps App, Wysa and the wellness resources contained within Olive shouldn’t be regarded as a substitute for professional advice (medical, physical or psychological). They are also not a substitute for the diagnosis, treatment, assessment or care that you may need from your own doctor. Wysa may not be used by those under 13 and is subject to legal guardian consent between 13 and 18. Wysa is not a substitute for face to face psychotherapy nor provides a diagnosis or prognosis, treatment or cure for a disease, disorder or disability or to provide any kind of state regulated mental health service in users country of residence. Wysa is not an emergency or crisis service and should not be used by individuals suffering from certain physical and mental conditions, as more particularly listed in the Wysa terms of use. You understand and agree that AWP Health & Life SA (Irish Branch) and AWP Health & Life Services Limited are not responsible or liable for any claim, loss or damage, directly or indirectly resulting from your use of any of these third party services.
* Our oncology case management service is not intended to replace your doctor’s assessment and advice. Our case managers will not suggest any diagnosis or treatment. Once you register your interest for the above service, your case will be assessed to ensure that you are eligible for it before you are assigned your personal oncology case manager.