Whether your clients are looking for international health insurance, short-term cover, critical illness, life and disability cover, third party administration, global health services or a combination of those, we've got it covered.
International Healthcare Plans (IPMI)
International Healthcare Plans, suited to globally mobile professionnals providing medical cover around the world for at least a year. They offer comprehensive benefits as well as health & wellness programme, expatriate assistance programme and travel security services.
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Allianz Summit Plans, Our international health plans for corporates include cover for a wide range of in-patient, out-patient and day-care treatments as well as an optional level of cover such as dental, optical, maternity and repatriation benefits. Visit the Summit Digital Toolkit page for all the Summit plans documentation, all in one place.
Renewal or new business
Existing business prior to July 2022 will continue to renew on the current Allianz International Healthcare plan. Business closed after that date is be incepted on the Summit plans where available. Click on the button below, to understand the differences between the 'old' and the 'new' standard plans.
Need a different regional solution?
Check out our localised international healthcare solutions for the following countries:
16 Jul 2024
Upcoming webinar: Safe travels
Get ready for summer adventures with essential knowledge on travel security! Join our webinar to ensure your upcoming holidays are not only fun but also worry-free.
Frequently asked questions - Group on-boarding
New to Allianz Partners and want to know how to get started? Here is everything you need to know.
How do I become a registered broker?
Complete and return our Application Form available here. We will register you and issue a Broker Agreement with the terms and conditions of our partnership. Once the Broker Agreement is signed, we will provide you with an identification code (Agency ID), which will be used in your dealings with us.
How can I request a quote?
Simply complete our form available here. A member of our sales team will contact you within 2 working days. Note that depending on thegroup size to insure we will either issue you with a book-rated quote or with an experience-rated quote.
Underwriting terms
We offer a wide range of underwriting terms to suit your client’s needs.
More information
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How do you implement cover for my client?
- We obtain a full understanding of the client’s requirements to offer the best solutions.
- We draw up an implementation plan and start working towards the implementation of the group scheme.
- Following implementation, our Policy Management Team (or the Relationship Manager, for large groups) can be consulted in relation to group administration queries or changes.
How does the invoicing process work?
To understand how our invoicing process works please refer to our comprehensive guide available here.
What is the commission process?
Commission rates are agreed with you at the start of our partnership. Your commission payment will be calculated based on premiums that we have received from your clients, less taxes. A commission statement will be generated and emailed to you every month. Commission payment will be transferred to the account indicated by your agency when you became a registered broker for our products.
For commission queries, please contact our Finance Operations Team: Commissions@e.allianz.com
What does the claims process look like?
For international health plans when the treatment not subject to pre-approval (Out-patient or dental treatment):
The insured person can simply pay the bill and claim the expenses from us:
- Insured person receives treatment and pay the medical provider.
- Insured person claims costs via our MyHealth app or online portal (or claim form).
- We issue the eligible reimbursement and statement of accounts.
For all claims queries, please contact our Helpline:
Life and disability claims
For our life and disability products, the appropriate benefit application form needs to be completed and submitted to access benefits. Appropriate forms are available from us on request.
For all claims queries, please contact our Helpline:
How do member access direct billing?
Treatment subject to pre-approval
For our international health insurance product, the pre-approval process (through the submission of a Treatment Guarantee Form) applies to most in-patient and high cost treatments indicated in the table of benefits. This process helps us assess each case, organise everything with the hospital before the insured person’s arrival and make direct payment of the hospital bill easier, where possible.
- Form is completed and sent to medical.services@e.allianz.com (If treatment is scheduled within 72 hours, Helpline will take the details over the phone).
- Insured person receives a response from us within 24 hours.
- We will contact the hospital to organise payment of insured person’s bill directly, where possible.
- Our Medical Team will issue a Guarantee of Payment to the medical provider, authorising the treatment
For all claims queries, please contact our Helpline:
How do you handle client's renewal?
Our international health product is sold as an annual contract. Typically two months before the group renewal date, we will prepare and email the following renewal documents to the broker/company’s main contact:
- Renewal contract proposal, including an updated Table of Benefits and the renewal quote.
- Current membership list, as generated from our system.
- Information on any material changes to the policy wording, definitions, exclusions etc. that we may have applied across our products following our annual product review.
The client will be asked to review the membership list received and indicate any changes to be recorded by us at renewal (e.g. additions, deletions, changes or any mistakes).
Once the renewal proposal has been signed, we will process the cover renewal for all the members and we will issue the renewal documents (i.e. renewal letter, updated Insurance Certificate for the new cover year and Table of Benefits).
The renewal documents are made available to members on their MyHealth Digital Services accounts (where it has been selected), otherwise they will be sent via email, depending on request.
For queries related to renewals, please contact our Client Relationship Management Team. The contact details will be stated on the renewal proposal document.