As your dedicated health partner, we are committed to providing comprehensive support during your illness. Our healthcare cover includes resources designed to offer you additional assistance, addressing both your physical and mental wellbeing.
Support when you need the most
Experiencing a breakup, the passing of a family member, a health battle, physical disabilities, financial hardships, or learning obstacles can make life incredibly challenging. During these vulnerable moments, especially when you're far from home and your usual support system, we recognize the need for care and assistance. That's why we are dedicated to your wellbeing and have a range of services available to support you whenever you need them the most.
Support Services
Support through Illness
Bereavement
In the unfortunate event of losing a family member, we are here to support you during this difficult time. We provide professional counselling services, available in person, online, or by phone, to help you through the grieving process.
Physical Disability
If you have a physical disability and require support, most of our plans offer benefits like teleconsultation, physiotherapy, counseling, prescribed medical aids, and long-term care. Our Helpline agents can assist you in understanding and maximizing the benefits of your cover. We also provide a 'Skip to main content' link on our pages for improved website accessibility.
Hearing or speech difficulties
If you experience hearing or speech difficulties or have trouble understanding, our Helpline agents can speak more slowly to ensure you grasp every part of the conversation. Our agents are fluent in English, German, French, Spanish, Italian, and Portuguese, so you can choose the language that best suits you. If it's more convenient, you can also designate a third party to handle the call on your behalf.
Visual impairment assistance
We are dedicated to ensuring website accessibility for all, including those with visual impairments. We regularly update our website to improve colour contrast, add image descriptions, enable keyboard navigation, and ensure compatibility with screen readers, enhancing text readability for everyone.
Financial Difficulties
If you're facing financial challenges, our Expat Assistance Programme (EAP) provides professional financial support as part of your coverage. Get budgeting advice, debt management support, and access to financial referral services to help you navigate through tough times.
Other ways we can help
If you need to report any potential vulnerability, request a specific adjustment in how we communicate with you, or would like to nominate a person to interact with us on your behalf, simply contact our Helpline. We‘re happy to help!
Tools for challenging times
During challenging times, we understand the importance of having access to a variety of support tools that can make a real difference. That's why we've gathered these resources conveniently in one hub, so you and your family can easily find the assistance you need when it matters most.
Our commitment to you
Enhanced Support
Let us know if there’s anything we can do to support how we communicate with you, from understanding our products and services to how make better use of your cover
Insurance Lifecycle Assistance
We provide additional support throughout the entire police life-time: the start, renewal or cancellation of your cover
Being Inclusive
We strive to recognise all the different needs of our customers, including those with disabilities or financial difficulties
Vulnerable circumstances
We have the tools and expertise to effectively handle a wide range of vulnerable circumstances.
Continuous Improvement
We are constantly striving to improve our products and services.
Nominated Representative Option
We offer the option to request a nominated person to interact with us on your behalf.
Let us help you
Browse the topics below to find the answers to the most frequently asked questions.
How can I make my screen text bigger?
If you need to use your own text size settings, you can change them easily. However, you may find this can cause adverse effects in the browser and certain content may not be displayed.
How to increase the size of text in your desktop browser:
Use the keyboard shortcut Ctrl and + to increase font size, and Ctrl and - to decrease font size. (For Safari, replace Ctrl with the Apple key.) Alternatively, you can use browser tools:
- Internet Explorer: View > Text size
- Google Chrome: Customise (symbolised by a vertical line of three dots) > Zoom
- Safari: View > Make Text BiggerFirefox: View > Text Size > Increase Font
- Opera: View > Preferences > Fonts > Minimum Font Size
We have tried to ensure maximum contrast between foreground and background coloured items to assist reading text content on our site.
I have mobility impairments. Is there an easier way to navigate through your website?
If you are using assistive technologies you’ll find a 'Skip to main content' link at the start of each page.
You can navigate every page of our website using a keyboard, mouse, or other assistive devices.
Keyboard shortcuts
Your shortcuts will depend upon the browser you're using - select from there options to find lists:
- Google Chrome
- Internet Explorer
- Firefox
- Opera
- Safari
Is your website compliant for visitors with visual impairment that uses a screen reader?
Yes, our website is designed to be accessible to all visitors, including those with visual impairments who use screen readers. We continually update our pages to improve color contrast, add image descriptions, enable keyboard navigation, and ensure compatibility with screen readers, ultimately enhancing the text readability for everyone. Our goal is to provide the best user experience for all individuals, and we are dedicated to ongoing improvements to ensure accessibility for all.
I have recently gone through a trauma and am finding difficult to cope. How can I find help?
We’re sorry to hear that you are going through a difficult time. If you are finding it hard to cope, it's important to seek medical support. Our Helpline is available to assist you in understanding your cover and provide support. Many of our plans include the Expat Assistance Programme (EAP), which offers access to professional counseling 24/7 via chat, in-person, or phone. Additionally, you can try the Wysa Mind coaching app, which provides a safe and anonymous space for you to vent and be heard.
To access the EAP and Wysa, simply go to the Health Assistant/Wellness Hub on the MyHealth app or portal. We are here to support you during this challenging time.
Certain services which may be included in your plan are provided by third party providers outside the Allianz group, such as the Expat Assistance Programme, Wysa, Travel Security Services, HealthSteps App, Second Medical Opinion and Tele-medicine services. If included in your plan, these services will show in your Table of Benefits. These services are made available to you subject to your acceptance of the terms and conditions of your policy and the terms and conditions of the third parties. These Services may be subject to geographical restrictions. Our Health Library does not provide medical or health advice and the wellness resources contained within Olive are for informational purposes only. Wysa and the wellness resources contained within our Wellness Library shouldn’t be regarded as a substitute for professional advice (medical, physical or psychological). They are also not a substitute for the diagnosis, treatment, assessment or care that you may need from your own doctor. Wysa may not be used by those under 13 and is subject to legal guardian consent between 13 and 18. Wysa is not a substitute for face to face psychotherapy nor provides a diagnosis or prognosis, treatment or cure for a disease, disorder or disability or to provide any kind of state regulated mental health service in users country of residence. Wysa is not an emergency or crisis service and should not be used by individuals suffering from certain physical and mental conditions, as more particularly listed in the Wysa terms of use. You understand and agree that AWP Health & Life SA (Irish Branch) and AWP Health & Life Services Limited are not responsible or liable for any claim, loss or damage, directly or indirectly resulting from your use of any of these third party services.
* Our oncology case management service is not intended to replace your doctor’s assessment and advice. Our case managers will not suggest any diagnosis or treatment. Once you register your interest for the above service, your case will be assessed to ensure that you are eligible for it before you are assigned your personal oncology case manager.